Sometimes, a payment capture may fail. This can be due to several reasons from insufficient funds on the payment method, or an invalidated direct debit mandate, to more generic decline codes emitted by your customer's payment service provider or bank.
You can see and filter failed payments from your "Payments" tab, as well as in each related customer's details page:
| Filtered view from the Payments tab. | Failed payments in a customer timeline. |
Failed payments writeback behavior differs for each ERP and accounting software.
👉 To find out how those are handled by your platform, head over to the appropriate section for your integration here.
👉 To find out how those are handled by your platform, head over to the appropriate section for your integration here.