By default, all email actions are sent from reminder@upflow-mail.com.

The action’s owner name is displayed to increase trust, but can still be considered as spam by your customers if they are unaware you are using Upflow.

Three options to use your domain name

You can set your reminders to be emitted from your e-mail address from the Deliverability menu of your Settings. It is possible thank to our email delivery service, Mailgun.

• If you have never used it, you can configure your DNS to allow Mailgun to send emails from your domains (ex: maurice@yourcompany.co)

• If your domain is already registered elsewhere on Mailgun and in use, you can set a custom DNS with an alias (ex: maurice@finance.yourcompany.co)

• If none of these solutions work, you can connect Upflow to your SMTP server.

   

❗ Please note this last option doesn’t allow the tracking of your emails in your timeline as they’re not sent from Upflow.

If you’re in doubt, get in touch with your IT team to discuss the preferred option!

How does it work?

After you have completed the configuration, your customers will start receiving your reminders from the action’s owner email address, as long as it is registered on the right domain. ❗ If one of your members’ address isn’t registered on your domain, their reminders will be sent from reminders@upflow-mail.io.

💡 You set multiple organizations with the same domain? Reach out to support@upflow.io and we’ll gladly apply your configuration across your accounts!